Customer Support Availability

We're Here to Help!

We are here to assist you with any questions or concerns you may have. Our Customer Support team members are real, friendly humans. We love answering questions, solving problems, and helping you build your templates without any issues. You can reach us through the following channels during our business hours:

Support Channels:
Why We Don't Offer Phone Support:

We don't offer phone support because we believe online support is more effective. Here's why:

  • We can instantly view your templates, account activity, and other information to troubleshoot effectively.
  • Building a template is a visual process. We frequently exchange screenshots, videos, and links for clarity.
  • It's faster. Online support allows us to resolve your queries quickly without putting you on hold.
  • Online support keeps detailed records, ensuring nothing gets lost if your issue needs escalation.

We've received feedback that live chat is similar to phone support as it provides real-time interaction with our team.

Business Hours:
  • Monday to Friday: 9:00 AM – 6:00 PM (GMT+2)
  • Saturday: 10:00 AM – 2:00 PM (GMT+2)
  • Sunday & Public Holidays: Closed

Outside these hours, feel free to send us an email. We’ll get back to you on the next business day.

Thank you for choosing Clever Certificates!