Subscriptions and Refund Policy
Understand our subscription terms and refund eligibility
SubscriptionsTerms and Conditions
Your Clever Certificates membership, starting with Basic or Lite Free, will continue month-to-month unless canceled or terminated. Cancel your membership before renewal to avoid charges for the next billing period.
Weekly Subscriptions:
- Valid for SEVEN (07) days from the date of purchase.
- Automatically ends after one billing cycle; no recurring payments.
- Using the "cancel subscription" feature has no effect.
Monthly Subscriptions:
- Cancel before the renewal date (midnight UTC) to avoid charges.
- If cancellation occurs on the renewal date, it takes effect the following billing cycle.
- To downgrade to Basic, email support@clevercertificates.com with your username or email at least one day before renewal.
Refund PolicyOverview
Clever Certificates aims to provide high-quality digital templates. Below are the refund policies applicable to subscriptions and individual orders:
1. General Refund Policy
- Eligibility: Requests must be made within 02 days of purchase.
- Non-Refundable: Templates that have been downloaded, printed, shared, or customized are not eligible for refunds.
2. Subscription-Based Purchases
Monthly Subscription:
- Cancel anytime; refunds are available within 02 days of the subscription period if no templates have been accessed.
Weekly Subscription:
- Non-recurring; ends automatically after 07 days.
- Refunds available within 02 days if no templates have been accessed.
3. Individual Template Orders
- Refund requests must be made within 02 days of purchase.
- Templates that have been downloaded, printed, or shared are not eligible for a refund.
4. How to Request a Refund
Contact our customer service team at support@clevercertificates.com with your order number and the reason for your refund request.
5. Refund Processing Timeframe
Approved refund requests are processed within 7-10 business days.
6. Exceptions
In rare cases where a template is defective or not as described, contact our customer service team. We will review and, if necessary, provide a replacement or refund.