Subscriptions and Refund Policy

Understand our subscription terms and refund eligibility

Subscriptions Terms and Conditions

Your Clever Certificates membership, starting with Basic or Lite Free, will continue month-to-month unless canceled or terminated. Cancel your membership before renewal to avoid charges for the next billing period.

Monthly Subscriptions (Legacy Pro Access)

  • Cancel before the renewal date (midnight UTC) to avoid charges.
  • If canceled on the renewal date, access continues until the end of that billing cycle.
  • To downgrade to Basic, contact us at support@clevercertificates.com with your registered email or username at least 1 day before renewal.
  • If we update our payment processing system, subscribers must update their payment method within 30 days. Failure to do so may result in automatic cancellation at the end of the current billing period.

Refund Policy Overview

Clever Certificates aims to provide high-quality digital templates. Below are the refund policies applicable to subscriptions and individual orders:

1. General Refund Policy

  • Eligibility: Requests must be made within 02 days of purchase.
  • Non-Refundable:
    • Templates that have been downloaded, printed, shared, or customized are not eligible for refunds.
    • Past subscription payments are non-refundable, regardless of usage or account activity.

2. Subscription-Based Purchases (Pro Plan)

  • Cancel anytime.
  • Refunds are available within 2 days of the current subscription cycle if no templates have been accessed.
  • Payments for previous billing periods are non-refundable.

3. Individual Template Orders (Pay As You Go)

  • Refund requests must be made within 02 days of purchase.
  • Templates that have been downloaded, printed, or shared are not eligible for a refund.

4. How to Request a Refund

Email us at support@clevercertificates.com with:

  • Your order number

  • A brief explanation of your refund request

5. Refund Processing Timeframe

Approved refund requests are processed within 7–10 business days.

6. Exceptions

If a template is defective or does not match its description, we’ll review the issue and may offer a replacement or full refund, depending on the case.